- Frequently Asked Questions
Frequently Asked Questions
For products that you purchased at a retail store, please contact the store you purchased them from directly.
For products you purchased via our website or call center, please contact us at 1-855-415-0077.
The date printed on Lotus Bakeries Biscoff products is the “Best Before” date, which is the date we recommend you consume our products by for maximum enjoyment.
Various sizes of Lotus Biscoff Cookies are served on flights by several different airlines. The most popular size is the XL Size Lotus Biscoff two pack (.9 oz) cookies served on Delta Air Lines. Even though packaging on these cookies look different from the Lotus Biscoff Cookies you might have bought at a store or through our catalog and/or website, they are made with the exact same recipe. All Ltosu Biscoff Cookies, including the ones served on flights, are made in Lotus Bakeries Lembeke plant using the original recipe created in 1932.
No. Lotus Biscoff Products are not Kosher certified.
No. Lotus Biscoff products are not Gluten Free and they contain gluten. Unfortunately we do not have any gluten-free Lotus Biscoff products at this time.
Biscoff is the name given to Lotus Bakeries Speculoos Cookies in North America. It is derived from the words BIScuits & COFFee.
Lotus Bakeries is the name of our Belgian Bakery that produces Biscoff Cookies and other specialty European baked goods. You can learn more about Lotus Bakeries in the Discover section of this site or by visiting www.lotusbakeries.com
Lotus Biscoff Cookies and/or Lotus Biscoff Cookie Butter are available nationwide at Kroger, Walmart, Safeway, Cost Plus World Market, CVS, Walgreens and Rite Aid and many other grocery, drug and club stores. Visit our store locator to find a store near you. You can also purchase Lotus Biscoff products, Anna’s Thins and other Lotus Bakeries baked goods on our online store.
Lotus Biscoff Cookie Butter is a new spreadable, sweet treat made from Lotus Biscoff Cookies. Lotus Biscoff Cookie Butter tastes just like Ltosu Biscoff Cookies because more than half of the jar is made up of crushed Lotus Biscoff Cookies. Lotus Biscoff Cookie Butter has the consistency of peanut butter and can be enjoyed on toast, with apples, as a secret ingredient in recipes or straight out of the jar!
Speculoos is the generic name of the traditional crispy, spice cookies from Belgium. Lotus Biscoff Cookies are Speculoos cookies.
Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter are both produced in Lotus Bakeries Lembeke plant in Belgium.
Yes, independent of its size and packaging, all Lotus Biscoff Cookies taste exactly the same and are produced in Lotus Bakeries Lembeke plant using the original recipe created in 1932. There is only one original Lotus Biscoff speculoos cookie with the same recipe since 1932 and it is produced by Lotus Bakeries.
Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter both contain wheat and soy.
Visit our nutrition page for more information.
Lotus Biscoff Cookies and Biscoff Cookie Butter are both vegan and do not contain any animal products. Biscoff with Chocolate is not vegan and contains milk.
No, Lotus Bakeries does not use any genetically modified ingredients in any of its products including Biscoff Cookies and Biscoff Spread.
Both Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter do not contain any nuts. Both are produced in a facility that does not handle nuts.
As of May 1st, 2014, all palm oil purchased directly by Lotus Bakeries for its own margarine factory will be 100% RSPO certified; the highest sustainability level of the RSPO certificates. Towards the end of 2014, all other sustainable palm oil (present in the few margarines and products bought externally) will be at least of mass balance level and during the year 2015 this oil should also become 100% RSPO certified.