Frequently Asked Questions
For products that you purchased at a retail store, please contact the store you purchased them from directly.
For products you purchased via our website or call center, please contact us at 1-855-415-0077.
Various sizes of Biscoff Cookies are served on flights by several different airlines. The most popular size is the XL Size Biscoff two pack (.9 oz) cookies served on Delta Airlines. Even though packaging on these cookies look different from the Biscoff Cookies you might have bought at a store or through our catalog and/or website, they are made with the exact same recipe. All Biscoff Cookies, including the ones served on flights, are made in Lotus Bakeries Lembeke plant using the original recipe created in 1932.
Biscoff is the name given to Lotus Bakeries Speculoos Cookies in North America. It is derived from the words BIScuits & COFFee.
Lotus Bakeries is the name of our Belgian Bakery that produces Biscoff Cookies and other specialty European baked goods. You can learn more about Lotus Bakeries in the Discover section of this site or by visiting www.lotusbakeries.com
Biscoff Cookies and/or Biscoff Spread are available nationwide at Kroger, Walmart, Safeway, Cost Plus World Market, CVS, Walgreens and Rite Aid and many other grocery, drug and club stores. Visit our store locator to find a store near you. You can also purchase Biscoff products, Anna’s Thins and other Lotus Bakeries baked goods on our online store.
Biscoff Spread is a new spreadable, sweet treat made from Biscoff Cookies. Biscoff Spread tastes just like Biscoff Cookies because more than half of the jar is made up of crushed Biscoff Cookies. Biscoff Spread has the consistency of peanut butter and can be enjoyed on toast, with apples, as a secret ingredient in recipes or straight out of the jar!
Speculoos is the generic name of the traditional crispy, spice cookies from Belgium. Biscoff Cookies are Speculoos cookies.
Biscoff Cookies and Biscoff Spread are both produced in Lotus Bakeries Lembeke plant in Belgium.
Yes, independent of its size and packaging, all Biscoff Cookies taste exactly the same and are produced in Lotus Bakeries Lembeke plant using the original recipe created in 1932. There is only one original Biscoff speculoos cookie with the same recipe since 1932 and it is produced by Lotus Bakeries.
Biscoff Cookies and Biscoff Spread both contain wheat and soy.
Biscoff Crumbles contain wheat and soy and also are packed in a facility that processes eggs, nuts, peanuts and sesame. Visit our nutrition page for more information.
No, Biscoff Cookies and Spread are both vegan. Biscoff Crumbles are packed in a facility that processes eggs, nuts, peanuts and sesame.
No, Lotus Bakeries does not use any genetically modified ingredients in any of its products including Biscoff Cookies and Biscoff Spread.
Both Biscoff Cookies and Biscoff Spread do not contain any nuts and are produced in a facility that contains no nuts.
Biscoff Spread is packed in a facility that packs other products that contain hazelnuts. Our packer guarantees 0% contamination for Biscoff Spread with any other products that contains nuts. Biscoff Spread is packed in a separate dedicated line and is never packed on shared equipment used for other products containing nuts.
Biscoff Crumbles are packed in a facility that processes eggs, nuts, peanuts and sesame.