Frequently Asked Questions

Select a question below to reveal our answer.

How do I make a product complaints or return?

For products that you purchased at a retail store, please contact the store you purchased them from directly.

For products you purchased via our website or call center, please contact us at 1-855-415-0077.

What does the date printed on packaging of Biscoff products mean?

The date printed on Lotus Bakeries Biscoff products is the “Best Before” date, which is the date we recommend you consume our products by for maximum enjoyment. However all Biscoff products are perfectly good to consume within two months past this date.

What is the cookie I sampled on a flight? Is that a Biscoff Cookie?

Various sizes of Biscoff Cookies are served on flights by several different airlines. The most popular size is the XL Size Biscoff two pack (.9 oz) cookies served on Delta Airlines. Even though packaging on these cookies look different from the Biscoff Cookies you might have bought at a store or through our catalog and/or website, they are made with the exact same recipe. All Biscoff Cookies, including the ones served on flights, are made in Lotus Bakeries Lembeke plant using the original recipe created in 1932.

Are Biscoff Products Kosher?

No.  Biscoff Products are not Kosher certified.

Are Biscoff products Gluten Free?

No.  Biscoff products are not Gluten Free and they contain gluten.  Unfortunately we do not have any gluten-free Biscoff products at this time.

What does Biscoff mean?

Biscoff is the name given to Lotus Bakeries Speculoos Cookies in North America. It is derived from the words BIScuits & COFFee.

What does the name “Lotus” stand for?

Lotus Bakeries is the name of  our Belgian Bakery that produces Biscoff Cookies and other specialty European baked goods. You can learn more about Lotus Bakeries in the Discover section of this site or by visiting www.lotusbakeries.com

Where can I buy Biscoff products?

Biscoff Cookies and/or Biscoff Spread are available nationwide at Kroger, Walmart, Safeway, Cost Plus World Market, CVS, Walgreens and Rite Aid and many other grocery, drug and club stores. Visit our store locator to find a store near you. You can also purchase Biscoff products, Anna’s Thins and other Lotus Bakeries baked goods on our online store.

What is Biscoff Spread?

Biscoff Spread is a new spreadable, sweet treat made from Biscoff Cookies. Biscoff Spread tastes just like Biscoff Cookies because more than half of the jar is made up of crushed Biscoff Cookies. Biscoff Spread has the consistency of peanut butter and can be enjoyed on toast, with apples, as a secret ingredient in recipes or straight out of the jar!

What is Speculoos?

Speculoos is the generic name of the traditional crispy, spice cookies from Belgium.  Biscoff Cookies are Speculoos cookies.

Where are Biscoff Cookies produced?

Biscoff Cookies and Biscoff Spread are both produced in Lotus Bakeries Lembeke plant in Belgium.

Are all Biscoff Cookies the same?

Yes, independent of its size and packaging, all Biscoff Cookies taste exactly the same and are produced in Lotus Bakeries Lembeke plant using the original recipe created in 1932. There is only one original Biscoff speculoos cookie with the same recipe since 1932 and it is produced by Lotus Bakeries.

What are the allergy warnings for Biscoff Cookies and Biscoff Spread?

Biscoff Cookies and Biscoff Spread both contain wheat and soy.

Biscoff Crumbles contain wheat and soy and also are packed in a facility that processes eggs, nuts, peanuts and sesame. Visit our nutrition page for more information. 

Does Biscoff contain any animal products?

Original Biscoff Cookies and Biscoff Spread are both vegan and do not contain any animal products.  Biscoff with Chocolate is not vegan and contains milk.

Does Lotus Bakeries use any genetically modified ingredients?

No, Lotus Bakeries does not use any genetically modified ingredients in any of its products including Biscoff Cookies and Biscoff Spread.

Does Biscoff contain any nuts? Should I be worried if I have any nut allergies?

Both Biscoff Cookies and Biscoff Spread do not contain any nuts and are produced in a facility that contains no nuts.

Biscoff Spread is packed in a facility that packs other products that contain hazelnuts. Our packer guarantees 0% contamination for Biscoff Spread with any other products that contains nuts. Biscoff Spread is packed in a separate dedicated line and is never packed on shared equipment used for other products containing nuts.

Biscoff Crumbles are packed in a facility that processes eggs, nuts, peanuts and sesame.

Is Palm Oil used in your products sustainable?

As of May 1st, 2014, all palm oil purchased directly by Lotus Bakeries for its own margarine factory will be 100% RSPO certified; the highest sustainability level of the RSPO certificates. Towards the end of 2014, all other sustainable palm oil (present in the few margarines and products bought externally) will be at least of mass balance level and during the year 2015 this oil should also become 100% RSPO certified.