Frequently Asked Questions

Select a question below to reveal our answer.

How do I make a product complaints or return?

For products that you purchased at a retail store, please contact the store you purchased them from directly.

For products you purchased via our website or call center, please contact us at 1-855-415-0077.

What does the date printed on packaging of Lotus Biscoff products mean?

The date printed on Lotus Bakeries Biscoff products is the “Best Before” date, which is the date we recommend you consume our products by for maximum enjoyment.

What is the cookie I sampled on a flight? Is that a Biscoff Cookie?

Various sizes of Lotus Biscoff Cookies are served on flights by several different airlines. The most popular size is the XL Size Lotus Biscoff two pack (.9 oz) cookies served on Delta Air Lines. Even though packaging on these cookies look different from the Lotus Biscoff Cookies you might have bought at a store or through our catalog and/or website, they are made with the exact same recipe. All Ltosu Biscoff Cookies, including the ones served on flights, are made in Lotus Bakeries Lembeke plant using the original recipe created in 1932.

Are Lotus Biscoff Products Kosher?

No.  Lotus Biscoff Products are not Kosher certified.

Are Lotus Biscoff products Gluten Free?

No.  Lotus Biscoff products are not Gluten Free and they contain gluten.  Unfortunately we do not have any gluten-free Lotus Biscoff products at this time.

What does Biscoff mean?

Biscoff is the name given to Lotus Bakeries Speculoos Cookies in North America. It is derived from the words BIScuits & COFFee.

What does the name “Lotus” stand for?

Lotus Bakeries is the name of  our Belgian Bakery that produces Biscoff Cookies and other specialty European baked goods. You can learn more about Lotus Bakeries in the Discover section of this site or by visiting

Where can I buy Lotus Biscoff products?

Lotus Biscoff Cookies and/or Lotus Biscoff Cookie Butter are available nationwide at Kroger, Walmart, Safeway, Cost Plus World Market, CVS, Walgreens and Rite Aid and many other grocery, drug and club stores. Visit our store locator to find a store near you. You can also purchase Lotus  Biscoff products, Anna’s Thins and other Lotus Bakeries baked goods on our online store.

What is Lotus Biscoff Cookie Butter?

Lotus Biscoff Cookie Butter is a new spreadable, sweet treat made from Lotus Biscoff Cookies. Lotus Biscoff Cookie Butter tastes just like Lotus Biscoff Cookies because more than half of the jar is made up of crushed Lotus Biscoff Cookies. Lotus Biscoff Cookie Butter has the consistency of peanut butter and can be enjoyed on toast, with apples, as a secret ingredient in recipes or straight out of the jar!

What is Speculoos?

Speculoos is the generic name of the traditional crispy, spice cookies from Belgium.  Lotus Biscoff Cookies are Speculoos cookies.

Where are Lotus Biscoff Cookies produced?

Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter are both produced in Lotus Bakeries Lembeke plant in Belgium.

Are all Lotus Biscoff Cookies the same?

Yes, independent of its size and packaging, all Lotus Biscoff Cookies taste exactly the same and are produced in Lotus Bakeries Lembeke plant using the original recipe created in 1932. There is only one original Lotus Biscoff speculoos cookie with the same recipe since 1932 and it is produced by Lotus Bakeries.

What are the allergy warnings for Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter?

Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter both contain wheat and soy.

Visit our nutrition page for more information.

Does Lotus Biscoff contain any animal products?

Lotus Biscoff Cookies and Biscoff Cookie Butter are both vegan and do not contain any animal products.  Biscoff with Chocolate is not vegan and contains milk.

Does Lotus Bakeries use any genetically modified ingredients?

No, Lotus Bakeries does not use any genetically modified ingredients in any of its products including Biscoff Cookies and Biscoff Spread.

Does Lotus Biscoff contain any nuts? Should I be worried if I have any nut allergies?

Both Lotus Biscoff Cookies and Lotus Biscoff Cookie Butter do not contain any nuts.  Both are produced in a facility that does not handle nuts.




Is Palm Oil used in your products sustainable?

As of May 1st, 2014, all palm oil purchased directly by Lotus Bakeries for its own margarine factory will be 100% RSPO certified; the highest sustainability level of the RSPO certificates. Towards the end of 2014, all other sustainable palm oil (present in the few margarines and products bought externally) will be at least of mass balance level and during the year 2015 this oil should also become 100% RSPO certified.